The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

Dynamics 365 Customer Service is getting a few new features centered around Microsoft Copilot, that are now in general availability alongside the new summarization feature that hit GA last month. With ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

Microsoft Dynamics 365 is a customer relationship management (CRM) software from the big tech firm used by millions of employees around the world. The platform can perform tasks for a variety of ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Microsoft Dynamics 365 CRM stands out as a comprehensive AI-powered platform. While its extensive features may require some ...

In a significant stride towards enhancing service delivery and efficiency, Microsoft has announced the introduction of Copilot in Dynamics 365 Field Service. This artificial intelligence tool is ...